Shipping Policy
All items on our website now come with an absolutely free delivery in the city while the order exceeding 5000 rupees the only exception to the Remote areas.
Prices are quoted, so the price you see is the price you pay..
Standard delivery time is 2-5 working days.
Stocked items will ship same day of the order further orders shall be dispatches with 48 hours.
Once order confirmed by the costumer madinamarket.pk shall give a verification call or email to re-verify and clear for costumer delivery procedure and time.
We will endeavour to dispatch your order within 2-5 business days, however most orders are sent same day for domasitc cities. We are able to send most goods our ShipDay logistic services, based on the destination prefared for local city.
We use shipping partners to facilitate the shipping of all items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum (when dealing with large or otherwise bulky items) and to increase our offerings with uncommon requested items.
Delivery is charged per order, based on size and weight. During checkout you will need to calculate shipping and select the area that best corresponds to the delivery address.
We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us.
In all cases where there may be additional shipping charges, we will contact you directly prior to the order being completed or charged.
It is the customer’s responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery, if required. If the goods required are re-delivery this will incur an additional charge.
In regard to special shipping instructions, we will pass this information to the carrier, however no assurance is given as to whether the instructions are met.
The 3rd party logistic service are not common carriers and therefore the goods are not insured for shipping unless specified. If you require insurance for the shipping of your goods then please specify and process the shipping insurance at the time of purchase.
Exchange or Return policy:
Madinamarket.pk (3M) gives his customers Up to 48 Hours EXCHANGE/RETURN facility with following conditions.
- It’s the liability of the customer to send the merchandise back in its original packing as was received.
- Items must be unused and undamaged and must be in their original purchase condition.
- Seal must be intact if there is one, item must be in original condition including product box
- Item must include all packaging and accessories.
- Buyer will bear the shipping charges.
- Goods must be returned at buyer’s cost in re-sealable condition
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery